OurAmericanTravels Los Angeles Airport
Airport Guide

Los Angeles Airport Terminal & Travel Guide

Find contact details, airport codes, location, website, and travel information for Los Angeles Airport.

LAXIATA code
USCountry section
North AmericaRegion

Contact Details

  • Email: infoline@lawa.org
  • US & CanadaUS and Canada contact line
  • MexicoMexico contact line
  • Global Toll-FreeGlobal toll-free contact line

Location

The airport is 18 miles (29 km) southwest of Downtown Los Angeles.

Address

  • 1 World Way,
  • Los Angeles,
  • CA 90045,
  • USA

Airport Codes

  • IATA: LAX
  • ICAO: KLAX
Airport Reviews

Los Angeles Airport Reviews & Rating

Read 14 traveler stories for Los Angeles Airport, including complaints about security lines, baggage claim, parking, terminal signs, lost and found, lounges, pickup areas, and airport staff.

2.5out of 5

Rating updated from airport traveler stories below, with stronger weight on security flow, baggage claim, terminal facilities, parking, staff communication, and complaint follow-up.

Airport service
Security flow
Baggage handling
Complaint: Arrival pickup area was confusingGeorge from Orlando, FL | Arrivals Pickup Traffic | Reviewed September 29, 2026
★★☆☆☆ 1.8

The arrivals pickup area was confusing. Rideshare, hotel shuttles, and private cars seemed to overlap, and drivers kept circling because the signs were not specific enough. Los Angeles Airport needs clearer pickup instructions for first-time visitors.

Complaint: Rental car shuttle was hard to findChris from Jersey City, NJ | Ground Transportation | Reviewed March 9, 2026
★★☆☆☆ 1.6

Finding the rental car shuttle took too much guessing. The signs pointed generally outside, but not to the exact pickup lane, and airport staff gave different directions. After a long flight, ground transportation should be easier than this.

Complaint: Parking payment machine failed twiceStephen from Brooklyn, NY | Parking Payment | Reviewed July 7, 2026
★★☆☆☆ 1.7

The parking garage payment machine rejected two cards and then printed a blank receipt. There was a help button, but it took a while before anyone answered. Leaving Los Angeles Airport on July 7, 2026 took longer than the actual drive home.

Complaint: Food prices felt unreasonablePatricia from San Diego, CA | Food Price | Reviewed September 29, 2026
★★☆☆☆ 2.2

I expected airport prices, but the food options in Main Terminal still felt excessive. A basic sandwich and drink cost much more than expected, and there were not many cheaper choices nearby. For families waiting through delays, that adds up fast.

Review: Clean terminal and easy check-inTanya from Austin, TX | Check-in Terminal | Reviewed April 24, 2026
★★★★☆ 4.4

The check-in counters in Terminal A were easy to find, and the terminal felt clean during my visit. It was not a luxury experience, but Los Angeles Airport did the basics well: signs, counters, seating, and a clear path to security.

Review: Clear signage made the connection easierAman from Phoenix, AZ | Terminal Signs Connections | Reviewed July 7, 2026
★★★★☆ 4.4

I had a short connection and expected to get lost, but the signs inside Terminal 3 were easy to follow. The walking route, gate numbers, and transfer signs at Los Angeles Airport were clear enough that I did not need to stop and ask for directions.

Review: Baggage claim was fast and organizedRobert from Seattle, WA | Baggage Claim | Reviewed January 12, 2026
★★★★☆ 4.4

After a long flight, I mostly wanted the bags to come out quickly. At Los Angeles Airport, the carousel started within a reasonable time, the belt number was easy to find, and staff kept the walkway clear for passengers collecting luggage.

Complaint: Departure boards lagged behind announcementsMala from Chicago, IL | Departures Flight Status | Reviewed April 24, 2026
★★☆☆☆ 1.9

The departure board near the departure gate showed one gate while the announcement mentioned another. People started moving, then stopped, then moved again. At Los Angeles Airport, the screens and announcements need to match faster during gate changes.

Complaint: Baggage claim took too longCarlos from Denver, CO | Baggage Claim Customer Service | Reviewed August 20, 2026
★★☆☆☆ 1.7

Our bags did not appear for more than an hour, and the screen at baggage claim kept showing the same carousel number. The frustrating part was that no airport employee seemed to know if the belt was delayed or if the bags had been moved. For a late arrival on August 20, 2026, that wait felt endless.

Complaint: Wheelchair assistance was not readyMark from Canton, CT | Special Assistance | Reviewed January 12, 2026
★☆☆☆☆ 1.1

Wheelchair assistance was requested in advance, but nobody was waiting when we arrived. We asked at two counters and still waited while boarding time got closer. Special assistance at Los Angeles Airport should not feel like a last-minute favor.

Complaint: Lounge access rules were unclearMary from Toronto, ON | Lounges Customer Service | Reviewed May 16, 2026
★★☆☆☆ 1.6

The lounge desk in Terminal A gave different answers about access rules than the airline app showed. After waiting in line, we were told a pass type was not accepted there. The rules should be clearer before passengers walk across the terminal.

Complaint: Security line moved with no explanationMichelle from Orlando, FL | Security Wait Time | Reviewed August 20, 2026
★★☆☆☆ 1.7

The security checkpoint at Los Angeles Airport was the slowest part of my trip. Staff kept moving passengers between lanes in Terminal 3, but nobody explained which line was actually open. By the time I reached screening on August 20, 2026, several people around me were worried about missing boarding.

Complaint: Restroom condition was poorAlba from Jersey City, NJ | Terminal Cleanliness | Reviewed February 18, 2026
★★☆☆☆ 1.9

The restroom closest to our gate in Terminal 2 needed attention badly. Paper was on the floor, two stalls were out of service, and the sink area looked like it had not been checked in hours. It gave a poor impression of Los Angeles Airport.

Review: Immigration queue was managed wellRenee from Brooklyn, NY | Immigration Arrivals | Reviewed May 16, 2026
★★★★☆ 4.3

The immigration line looked long at first, but staff opened extra desks and kept families together. On May 16, 2026, the queue at Los Angeles Airport moved better than I expected for an international arrival.

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