Based at Winnipeg Airport, Perimeter Aviation operates small/medium sized aircraft on scheduled and charter services to Canadian domestic destinations.
Read 16 traveler stories for Perimeter Aviation, including complaints about baggage, refunds, seating, delays, staff communication, app updates, and airport support.
At gate H9, passengers with bags that had already passed the sizer were suddenly told to check them. The staff sounded annoyed when people asked whether the bags would come out planeside or at baggage claim. I would have packed differently if Perimeter Aviation had made the rule clear before boarding started.
The area around seat 16D smelled strongly of the lavatory for most of the flight. A crew member offered a middle seat several rows back, but that was the only option. For a long trip, this was one of those problems that sounds small until you are stuck with it for hours.
Once the connection was missed, every person pointed somewhere else. Airport staff said to call, the call center said to ask the airport, and the app kept showing options that disappeared before I could select them. Nobody sounded responsible for getting us to the destination anymore.
After boarding Perimeter Aviation YP681, the screen at my seat froze and the crew tried restarting it twice. Then we were told there was a maintenance warning and everyone just sat there without a clear timeline. I understand safety checks, but the communication on September 3, 2026 made the whole cabin feel stuck and ignored.
The app said Perimeter Aviation YP718 was boarding soon, the airport screen still showed delayed, and the gate desk told us to ignore both until they made an announcement. That kind of mixed information is exhausting when you are trying to decide whether to get food, call a ride, or run to a different gate.
A phone was left with the wrong family member during boarding, and I expected that to become a mess. The gate agent at H9 stayed calm, coordinated with the people still outside the jet bridge, and got it back before the door closed. That one employee saved the trip from starting badly.
This was a rare travel day where nothing dramatic happened. Perimeter Aviation YP792 boarded close to the posted 07:40 time, the cabin was clean, and the crew kept the announcements short but useful. I landed at FCO close enough to schedule that my ride did not have to circle the airport.
The fare looked reasonable when I booked, but the final cost felt different after seat selection, baggage, and a change fee. For the Istanbul to Cairo trip, the add-ons made the ticket feel misleading. I would rather see the real price earlier than be surprised step by step.
The wheelchair request was on the reservation, but when we reached Sao Paulo Guarulhos nobody seemed prepared for it. We waited, asked twice, and almost missed the boarding window. Special assistance should not depend on finding the right person at the last minute.
I paid extra so our family could sit together, then at the airport the seats had been split anyway. The agent kept pointing to the screen like that answered the problem, even though my receipt showed the seat purchase. On a long LAX-HND flight, being moved away from a child after paying for seats is not a small inconvenience.
The airport desk told us all rebooking had to be handled by phone. I called twice from the terminal, waited long enough to watch other passengers give up, and still did not reach anyone who could fix the trip. When travel plans are falling apart, being bounced between airport staff and the call center is not support.
A minor name correction should not have taken two calls, a fee, and repeating the same passport information again. The second agent eventually fixed it, but the first case note apparently was not visible. I spent more time proving the problem than actually solving it.
Our original flight was cancelled and Perimeter Aviation automatically moved us onto a connection that looked impossible from the start. Staff at MAD kept saying the new 07:40 departure was the only option, but by the time we landed the onward gate was already closed. What bothered me most was being told to call support while standing in the airport with hotel nights already paid for.
We came off a long international leg exhausted and still had one more flight to go. The crew on Perimeter Aviation YP171 noticed several people were connecting onward and made a point of checking who needed gate information. It was not fancy service, just thoughtful and human, which mattered after a long day.
The flight was not perfect and we did leave late, but the crew kept explaining what they knew. On Perimeter Aviation YP208, they gave connection updates before landing and reminded passengers which bags would arrive at the regular claim. I can handle a delay much better when the communication is honest.
Once the connection was missed, every person pointed somewhere else. Airport staff said to call, the call center said to ask the airport, and the app kept showing options that disappeared before I could select them. Nobody sounded responsible for getting us to the destination anymore.
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